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Home About Us Institute Management Committee ISO Certification Result Feedback / Suggestion P.P.P. Mode Short Term Training MOU with Industries Achievements Regular ITI Courses Institute Development Plan Best Practices in ITI Placement Advisory Bureau Presentation of Training Tender / Advertisement Key Performance Indicator Presentation of ITI, Thaltej			Short Term Training SOFT SKILL PROGRAM Communication Customer Handling Guideline for Effective Communication Verbal Communication Non-verbal Communication Barriers to communication Importance of Listening Why Customer matters? What’s different about good service Effective customer communication Turning complains into opportunities Empowering great customer services Presentation and Grooming Business Etiquette First Impressions – Impression and Expression Presentation Dressing Etiquette Personal Hygiene Basic Make-up Jewellery Introduction and Exchanging Business Cards Handshakes – Make a powerful first impression Eye Contact – Send a powerful positive signal Professional Business dress and decorum – suited for successes Telephone etiquette Net etiquette Positive attitude C.V. making and Facing interview Attitude, your most priceless possession Having the RIGHT attitude Difference of attitude makes the DIFFERENCE Positive or Negative – Your choice Can do – Attitude Why is it important to make C.V.? How to make impressive C.V.? Details to be included while making a C.V. Things to be avoided while making a C.V. Make your C.V. Points to remember for Interview Common Job Interview Questions What attributes, traits Institutes or companies look for? Program sum-up Motivation, Commitment, & Success Time Management Dream – Importance Purpose – why? Find out your Inner Strength and Weakness Identify Influencers Introspection Focus/ Commitment & Persistence Achieving Success Dare, Dream, Deliver – D3 SelfManagement = Time Management Urgent and Important Matrix Doing first things first Strategies for managing time Time waster Time savers Tips to use time effectively It can be a two mount regular course or a one month crash course. English Communication Grammar Written Communication Parts of the speech Sentence structure Tense/ Participles Passive Voice Articles Relative clauses Reported Speech Types of Written Communication Email, message, memos proposals, reports, letters, bulletins, minutes, orders, quotations, contracts, forms, enquiries Advantage and Disadvantage of Written Communication Internet Etiquettes Use of chart, graph, diagram and picture Effective Communication Spoken English Common Errors in Communication Punctuation marks Spelling Rules Technical language and jargons Phrase and Idioms Pronunciation (General and Difficult) Accent neutralization Pitch Public Speaking Deal with stage fear It can be a Four month regular course or a one month crash course.
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